+34 961 812 773 info@thetouringbus.com
+34 961 812 773 info@thetouringbus.com

General Contracting Conditions

Last updated: decembre 2020

General Conditions

These General Contracting Conditions (hereinafter General Conditions) will regulate the commercial relationship that arises between AIE Valencia Tour Services 2018 (from now on also The Touring Bus or the company) and the user or client for the contracting made through the forms that The Touring Bus makes available to them on their website www.thetouringbus.com.

Booking through the AIE Valencia Tour Services 2018 websites will imply that the client or user expressly accepts the General Conditions and Terms of use established for the user’s navigation of the company web site.

These conditions will be applicable without prejudice to compliance with the legal regulations on the matter that apply to each case.

The Contracting Conditions regulate the online selling between the company and the user or client, under the legal stipulations: Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, current and applicable regulations on the Protection of Personal Data, Law 7 / 1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and e-Commerce (LSSI-CE).

The Touring Bus reserves the right to make the necessary and appropriate modifications, without prior notice, to the General Conditions. The company will accomplish these modifications, through its website, by any form acceptable by law. These modifications will be in force while displayed on the web until new ones will modify them. However, AIE Valencia Tour Services 2018 reserves the right to apply, in some cases, specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely and lawful manner.

Before you purchase, you should know

AIE Valencia Tour Services 2018 informs you that the purchase procedure through its web page is definite in the purchasing process section.

AIE Valencia Tour Services 2018 informs you that the website Conditions of Use are available to the user in the section Terms & Conditions.

By booking with AIE Valencia Tour Services 2018 through its website, you, the user, expressly declare to understand and accept these Conditions of Use and the General Contracting Conditions. In the same way, you acknowledge to be of legal age and to have the full legal capacity to act to access the website and contract with AIE VALENCIA TOUR SERVICES 2018. As the website user, you are responsible for treating confidentially and responsibly the identity and password obtained in the registration process. You are not authorized to transfer any of them to another.

After booking, you will see the confirmation on the screen, and it will be possible for you to print it as proof.

The purchase confirmation and proof of purchase (the computer printout) will not be valid as an invoice. After the payment, the customer will receive an email with the purchase confirmation.

Purchase procedure

Offers and price modification

In compliance with current regulations and, especially with Law 34/2002 on Services of the Information Society and Electronic Commerce, the company offers all along with the purchasing, information about its products and services, their characteristics, and prices. However, AIE Valencia Tour Services 2018 reserves the right to withdraw, replace, or change the offers through its website by modifying its content. In this way, the products or services offered at any time by the AIE Valencia Tour Services 2018 website will be governed by the General Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the products or services mentioned.

Displayed prices

The products and services prices include VAT. Displayed prices on the screen will be those in force at all times except for typographical errors. When the price is different for this reason, AIE Valencia Tour Services 2018 will notify the client, via e-mail, before proceeding to collect the reservation.


The availability of the services and offers proposed by AIE Valencia Tour Services 2018 through its website may vary depending on customer demand. Even though AIE Valencia Tour Services 2018 updates the database periodically, the reservation requested may not be available at that time. In this case, the company will send an email to the client to inform them of the unavailability.

Payment methods

Only the credit or debit cards assigned to VISA, MASTERCARD, AMERICAN EXPRESS, or JCB will be valid to make the payment corresponding to the purchase of our products or services.

The encrypted transmission of information between the user’s browser, the secure server of AIE Valencia Tour Services 2018, and the financial entities that manage the payments, fully guarantee the confidentiality of the treatment of the user’s data.

AIE Valencia Tour Services 2018 informs you that the use of this electronic payment system to purchase our products or services constitutes criminal conduct, punishable by imprisonment, in the case of:

  • providing false information about the buyer or the card number used as a means of payment,
  • using the data of people other than the buyer,
  • providing card numbers that do not match with the buyer’s one,
  • usurping the status of someone else’s cardholder,
  • using card numbers generated with computer programs or similar algorithms.

We remind you that only payment in EURO is accepted and that all eventual exchange or bank commissions are at your expense. The client will be responsible for the exchange or bank commissions that his purchase may generate.

Purchase and booking cancellations

We are aware that unforeseen events may arise at any time beyond our control. Flexibility is essential for you to enjoy your vacation. We want you to feel free to book with us. So, your reservations can be fully refunded if you cancel them at least 24 hours before the tour start time.

Once the 24-hour period has elapsed, you can’t cancel your purchase made through this website, and it will not be possible to refund the amount of the products or services purchased.

However, cancellations are exceptionally possible in force majeure situations, justified illness or death, natural or meteorological catastrophes that impede circulation, or the planned activity.

This cancellation policy will only apply to reservations made through our website. Reservations made in Online Travel Agencies (OTAs) with more restrictive cancellation policies will be subject to the conditions accepted by you during the purchase process on these platforms.

Withdrawal rights

As approved in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the provision of services or goods produced, conceived or customized following the specifications of the consumer, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from the right of withdrawal.

Data protection

Following the provisions of current regulations on the Protection of Personal Data, we inform you that we will incorporate your data into the treatment system owned by AIE Valencia Tour Services 2018 with VAT number V40531444. We communicate to you that our office address is Calle de la Sangre, 7 – 10C, 46002, Valencia, to facilitate, expedite, and fulfill the commitments established between both parties. In compliance with current regulations, AIE Valencia Tour Services 2018 will store your data for the period strictly necessary to comply with the law.

As long as you do not tell us otherwise, we will understand that there are no modifications on your data, that you agree to notify us of any variation, and that we have your consent to use it for the mentioned purposes.

AIE Valencia Tour Services 2018 informs that it will treat your data in a lawful, loyal, transparent, adequate, pertinent, limited, exact, and updated manner. That is why AIE Valencia Tour Services 2018 undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.

You may exercise the rights of access, rectification, limitation of treatment, deletion, portability, and opposition to the processing of your data, as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email dataprotection@thetouringbus.com.

You may go to the competent Control Authority to present the claim that you consider appropriate.

Applicable law and jurisdiction

AIE Valencia Tour Services 2018 reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and contents or the breach of these conditions.

Current regulations applicable in the Spanish territory will govern the relationship between the user and the provider. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction to complying with the rules on jurisdiction and competence in this regard. The AIE Valencia Tour Services 2018 address is C/ de la Sangre, 7 – 10, 46002 Valencia, Spain.